We are so confident in the quality and craftsmanship of our water ionizers that we proudly offer a 5 years warranty for manufacturer defects on all Chanson Water Ionizers.(5- 7 and 9 plate ionizers for home use only), and a full parts and labor 2 years warranty on our 3 plate models. Warranty is only valid for the original purchaser and for ionizers sold by Centrepoint Lifestyle Products Pvt Ltd or an authorized dealers or distributors.
Repair work can only be done through the Company repair center or an authorized repair center. Never attempt to open or service water ionizer, this will immediately void your warranty. Please thoroughly read the owner’s manual and watch the installation video before attempting to use your ionizer.
5-7 and 9 plate models: The 5 years warranty covers any and/or all defective parts on all 5 to 9 plates models for the five (5) years all parts and labor are covered. If you experience a problem with your ionizer during the first 60 days we cover ground shipping each way.
After the first 60 days, the customer is responsible for shipping both ways or may deliver it to a local authorized service center.
After the five (5) years have passed, the customer will have to pay for labor, freight charges and replacement parts.
3 plate models: The warranty covers any and/or all defective parts our 3 plate models for the 2 years. For the two (2) years all parts and labor are covered.
The warranty expressly covers all failures due to defects in materials and/or workmanship; which can occur during normal use. This is a "repair or replacement" warranty, Company will always attempt to repair your unit, if repair is not possible Company will supply a replacement unit at its own discretion. Normal wear and tear is not covered under the warranty.
All Chanson Water filtration systems are covered under our warranty. The warranty covers the filter housings, hoses and connectors. There are no exclusions to this warranty. Company or our dealers will not be responsible for subsequent damages caused by water leaks for any reason. Always be sure your water pressure and plumbing system are up to national plumbing code. Water pressure should never exceed 60 PSI. Filter replacement should never exceed 12 months.
For the Chanson Nano-Filtration System there is a one year warranty on the motor and all electrical parts
When going on vacation or being away from home for any length of time it is advisable to shut water pressure to the house off. If this is not possible then shut the water supply to under sink filters off. When the installation is new check cabinet and filters for water leaks multiple times over the first week of install. Most plumbing leaks happen within the first 24 hours of install. We recommend having your filter installed by a hard water softener licensed Contractor There is a leak detection device available from Chanson that will sound an alarm and shut water supply to filters off when a leak is detected, we highly recommend installing this device. Company makes no guarantees as to the performance of this device.
Warranty is void if casing of the faucet or ionizer has been opened. All Chanson ionizers and Chanson faucets are factory sealed. Please never attempt to service or shift the machine yourself as this will void your warranty and could cause serious bodily harm.
We are very proud to offer a maximum repair cost guarantee of Rs-10000/- for all Chanson ionizers, which means that you will never be charged one time repairing cost more than Rs-10000/-. We also offer 5 years free replacement parts for our 5- 7 and 9-plate models (3 plates models receive free replacement parts for the first 2 years) if the parts have failed due to manufacturing defects. Customer is responsible for shipping charges to and from Company.
Please refer to your owner's manual for scheduled maintenance requirements.
We highly recommend that ionizers operating in hard water areas be cleaned by the customer with Chanson's citric acid cleaning procedure not less than twice a year - or three times in a year for heavy use - AND be sent in to the service/repair center for a thorough internal cleaning once every 2-3 years.
Currently the cost of this service is only Rs-2000/- plus shipping costs. We highly recommend regular maintenance through a Chanson service/repair center because it will give you many more years of reliable service.
There are no express warranties except as listed above. The warranty is not responsible for incidental or consequential damage for or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.
Your Chanson Water ionizer includes the 5 years warranty (up to Max 5 Years) outlined above. However that doesn’t include repair of accidental damage. Accidents such as dropping your unit can be covered with our optional accidental damage program. Your ionizer is fully covered. If you break it, we’ll fix it. You can have this peace of mind for up to 5 years for only Rs-14999/-. We will repair any damage occurred and get your unit back to you in no time. Our accidental damage plan may only be purchased within the first 90 days of your ionizer purchase and cannot be added on later. So buy now and rest assured that your new unit will be protected no matter what befalls it. Customer pays shipping both ways.
This Warranty service is available by contacting Company or one of its authorized dealers and distributors. Customer must acquire a Return Authorization Number (RAN) and print a return receipt to include with the ionizer before shipping. And you must include the Return Instructions Form (RIF) when you send the ionizer in for repair or return.
Please never send in your ionizer for warranty or service without including the printed return authorization form inside the box (customer service will email this to you). Contact: 1800-120-456000 or send us email at email@example.com for assistance.
Warranty applies to residential usage only. Due to the heavier usage in a commercial environment and the lower likelihood of proper maintenance, commercial accounts have a full 1 year warranty on the Revolution and the Revolution is only intended to be sold for commercial use.
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